We've been renting various cottages from them for 10 years now. Other than a couple of hiccups over the years they have been absolutely fantastic. Our damage deposits are always back within a week, the cottages are always in great shape and everyone at the office is wonderful. Here's hoping for another 10 years!
I will not conduct business with this company or cottage owner again for the following reasons.Recently we rented a cottage at 36 Elgin Road on Boulter Lake for a week in August.Upon our arrival it was discovered that the paddle boat was not operational contrary to the advertised spec sheet. Shortly thereafter it became apparent that the fridge setting could not be adjusted to prevent the freezing of our vegetables. As we were preparing to depart, the cleaners (who I believe were the owners) rang the doorbell at 12 noon (the advertised check-out time). I invited them to come in and inspect all rooms on the premises which had been cleaned and scrubbed except the kitchen where we were undertaking final packing and cleaning. They refused to enter the dwelling and chose to sit in their vehicle which was parked in the driveway. There was also opportunity for them to begin their exterior property check at 12 noon.We were out of the house by 1 PM and required another 15 minutes to pack and organize the car prior to vacating the driveway.It came as an utter shock when CottageRentals247 advised we were being charged $60 for a late check-out. Although every opportunity was extended to begin their inspection at 12 noon, they chose not to. Secondly, I have stayed at hotels, Airbnb and hostels all over the world and have never before been charged for leaving one hour late.When asked how we would be compensated for the lack of paddle boat use and loss of fresh produce Josh, CottageRentals247 President, replied "it's too late for that."This behaviour is the epitome of poor customer service and inept management.- Response to business reply -As a businessman I suggest that you ensure your information is accurate and facts are correct.You are mistaken saying I rented a cottage from you in 2015, 2016, 2017 and 2018. This was the first year I rented a cottage directly from you. Last year I jointly shared a cottage rental with my sister.My sister has rented from you in previous years not me. It's best that you contact her directly should you wish to solicit positive comments regarding her experience.
We had rented a cottage on Lake Papineau in July. All worked out well and we loved our stay. So we decided to book again for October.We booked the cottage in July for October and they requested the full rental cost be paid 10 days later?! While that was a little strange as this is not how the first booking worked, but we paid the amount due.In August we found out that we were not able to make it back up in October and I called to cancel the booking and receive a refund.A female answered and said she would gather the details and call me back. I did not receive a phone call, about an hour later I get an email advising I have to supply the cancellation in writing and there will be a $75 charge!Confused, I respond and inquired about the fee to which I was guided to their original website. Fair, it does state this in the terms of rental but what a money grab as they have done nothing, as the cottage was not available to be rented at the time we requested, the owner had made an exception so there was no one who was missing out on renting the cottage due to our booking.Also within the email, I had requested the refund in the same method to which they received it, E transfer. I was advise that they will get this done some time next week!What?! You placed me on a due date to pay but my refund is done when you feel it's convenient for You?! It was not a small amount of money paid to them, that they feel they can hold on too until they get around to it...really poor experience and makes me think twice about booking with this company.It's too bad too, as the owner was amazing and it's a shame the company he pays to represent him is not doing him any favours Renters Beware!UPDATE...so I get an email advising me the online banking is still down I will get a cheque sent and Sorry I wasn't happy with the service.(For the record, he claimed Scotia online was down, I have multiple friends and family who bank with Scotia and they said its been working fine)I respond to see if a refund can be processed to my credit card...I received no response.I called the office and Josh the president picked up line, who was clearly unimpressed by his tone.I expressed who I was and asked about the refund and the potential of being placed on my credit card to which I was advised you will get a cheque and that's the end of it as I am not happy with you and your Google review. I was so caught off guard, he told me I miss represented the situation. So I asked what do you mean? He said you'll get a cheque and we are done...he ended the call!So at this point no refund and no idea when I will receive the money. I am 11 years in a telecommunications company addressing customer service and escalations and highly skilled at what I do and I can not believe that a president of any organization would behave in such a manner.
We rented a cottage the week of June 29th-July 6th 2018 at 22 Towes Rd on Stimears Lake, Cottage # 424. 206.50$ was taken out of our 1000$ damage deposit for scratches that were on the stairs at the cottage. When my husband and I did our initial walk through, the scratches were already there. We were commenting on how big of a dog the owners must have because the scratches were made by something huge. We have a Siberian Husky who is a runt and our friends had 2 little Keeshond dogs. None of these dogs are big enough to even make these scratches. As we said, we saw the scratches before any animals of ours were even in the house as well. When I called cottage rentals 247, they said the owner and cleaner said they weren't there before so we are required to pay the damages. When I asked the owner of the rental company if he looked upon his walkthrough, he stated that they have too many cottages to do walk throughs themselves, so it goes buy what the owner says. I asked him how he knows then that these damages are definitely from us, and he said nothing. I stated over and over that the damages were there, and that he can ask all guests during the stay, and he said that the owner says they weren't so we have to pay. The stairs have very obviously been damaged and patched many times from a very large dog leaving scratches, we even joked that it looked like a bear had been on the stairs. He also said the owners were quite peeved that we broke into their personal closet.... The closet when we got there was wide open with the lights on, as well as the doors and lights for the bedroom and ensuite the closet was in. To that he replied with silence. I asked him who was going to reimburse us for the physical damages that one child occurred when he cut his foot on glass left on the beach, with that re responded with silence yet again. Our children ended up finding more than 10 large shards of glass on the beach and in the shallow water near the dock. One of those children was just two years old, and luckily he didn't get cut. The glass was there from multiple occasions as there was green, brown and clear shards found. The owner of the rental company said they can't be responsible for things outside the cottage itself, even though it was on the property. We left a few pieces to show them on the front porch railing. We were also given an inventory list that said that kitchen towels and clothes would be provided, which there was not, so we had to take one from the closet they left often that we were apparently not allowed in. We ended up have to purchase other dish towels of our own to get through the week after someone from the rental company came by accusing us of breaking into this closet and went and locked it. Full cleaning supplies were supposed to be provided, but there were no proper cleaners, so again we had to purchase them. The bedroom downstairs where the other couple was sleeping wouldn't latch closed. They were forced to use a shoe in order to keep the door closed. We paid 3600$ for one week at this cottage and everything wasn't up to the standards they said and there is no refund for any of our issues, and yet they had the audacity to charge us for damages we did not do. From reading other reviews, the company likes to do this quite often.
It was our annual fall retreat and we just love to come back year after year. Great cottages, great owners, I love Bancroft :-)
CottageRentals247.Com is a Canadian Lodging based in Bancroft, Ontario. CottageRentals247.Com is located at 73 Hastings St N, Bancroft, ON K0L 1C0, Canada.
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